Take back credit given by hand

POST /credit/{creditId}/reverse

Take back credit given by hand — the whole issue, while it is still unspent (409 InsufficientCredit once spent; 404 CreditNotFound for an id no issue has).

A spend is never reversed here: a refund gives it back. Appends fulfillment.credit-reversed. Idempotent by state: an issue reverses once, and a retry answers the account as the reversal left it.

Access

Requires payments:write.

How scopes come from roles: Scopes and roles. Getting a token: Authentication and app tokens.

Retries

Idempotent by state: an issue reverses once, and a retry answers the account as the reversal left it.

Why every write carries a key: Idempotency and retries.

Facts appended

fulfillment.credit-reversed

What a fact is: Facts and the journal.

AI agent tool

Agents call this as fulfillment_reverse_store_credit (Fulfillment: Reverse store credit), in the tenders toolset. It is marked destructive, so the agent asks before running it.

Connecting an agent: AI agents.

Example

curl

curl -X POST 'https://fulfillment.getmanifold.io/credit/crd_01a15912-4c01-7f2a-8b3c-4d5e6f7a8b9c/reverse' \
  -H "Authorization: Bearer $MANIFOLD_TOKEN" \
  -H 'Content-Type: application/json' \
  -d '{
  "reason": "Issued to the wrong account"
}'

JavaScript (fetch)

const response = await fetch("https://fulfillment.getmanifold.io/credit/crd_01a15912-4c01-7f2a-8b3c-4d5e6f7a8b9c/reverse", {
  method: "POST",
  headers: { Authorization: `Bearer ${process.env.MANIFOLD_TOKEN}`, "Content-Type": "application/json" },
  body: JSON.stringify({
    "reason": "Issued to the wrong account"
  }),
});
if (!response.ok) throw new Error(`${response.status}: ${await response.text()}`);
const answer = await response.json();

Request body · application/json

{
  "reason": "Issued to the wrong account"
}

Response · 200 · application/json

{
  "holderId": "cmp_01a1588a-1f02-7a3b-8c4d-5e6f7a8b9c0d",
  "currency": "AUD",
  "balanceCents": 0,
  "entries": [
    {
      "kind": "reversed",
      "amountCents": 2500,
      "at": "2026-10-21T02:40:03.000Z",
      "creditId": "crd_01a15912-4c01-7f2a-8b3c-4d5e6f7a8b9c",
      "reason": "Issued to the wrong account"
    },
    {
      "kind": "issued",
      "amountCents": 2500,
      "at": "2026-10-21T02:15:40.000Z",
      "creditId": "crd_01a15912-4c01-7f2a-8b3c-4d5e6f7a8b9c",
      "reason": "Goodwill — the October delivery arrived two days late"
    }
  ]
}

The panel writes this call in other languages. It does not send it: Manifold's APIs do not take calls from a web page on another site, so run the call from your own code or terminal. The whole API as OpenAPI: fulfillment-manager.openapi.json. Base URL https://fulfillment.getmanifold.io.

Errors

Every refusal is a status and a JSON body whose _tag names it. A refused call changes nothing.

`401`

Refusal	What it means	What to do
`Unauthorized` reason	The token is missing, expired or not one Manifold issued.	Get a fresh token and send the call again.
`TokenAlreadyUsed` tokenId	A single-use app token was already spent.	Mint a new token for this call.

`402`

Refusal	What it means	What to do
`SubscriptionRequired` status	The organization's subscription has lapsed, so writes are refused.	An owner settles billing. Reads still work meanwhile.

`403`

Refusal	What it means	What to do
`TenantRequired` userId	The token names no organization.	Choose the organization, then get a new token.
`ScopeRequired` required	The token's roles do not grant the scope this call needs.	Ask an owner or admin for a role that grants it.

`404`

Refusal	What it means	What to do
`CreditNotFound` creditId	No such record in this organization.	Check the id in the path or the body.

`409`

Refusal	What it means	What to do
`InsufficientCredit` holderId, currency, requested, availableCents	The request was refused, and nothing changed.	Nothing changed. Read the record, then decide.
`MirroredFromSource` source	This area is fed by your source system until the organization goes live.	Make the change in the source system, or go live first.

`502`

Refusal	What it means	What to do
`InventoryUnavailable` reason	The inventory service did not answer, so nothing changed.	Send the same request again shortly.

`503`

Refusal	What it means	What to do
`RequestLogUnavailable` tokenId, reason	The service could not record the request, so it did nothing.	Send the same request again shortly.

How refusals work everywhere: Errors.

Used in

Store credit and gift cards, step 3: Take it back