Orders & fulfilment

From order to invoice, your way

Allocate, pick, pack, ship and invoice — and skip the steps you don't need. Edit orders the way customers ask, take payments against them, and give your floor team exactly the screens they work in.

Pipeline

An order pipeline shaped like your business

Choose the steps an order walks through, and watch each parcel move. Stock is held for an order the moment it's placed, picks are checked against what's on the shelf, and shipping can raise the invoice for you.

How orders work →
Placing orders

Orders priced the moment you add a line

Lines price themselves from the customer's catalog. Add shipping, a discount and a reference, and place it — or save a draft and come back.

Changes and money

Edit, pay and refund in place

Add a line, change a quantity or a discount after the order is placed — what's already shipped is never touched. Record payments against the order, refund within what was paid, and see what's owed at a glance.

  • Edits that never touch shipped units
  • Payments and refunds on the order
  • Pay on account, or prepay before it ships

Everything else in orders

Roles for the floor

A picker's login opens straight onto the orders to pick; each role sees only its screens.

Picks checked at the shelf

What a picker takes is checked against what's actually there.

One order, many lines

The same SKU can sit on several lines, personalised or plain.

Parcels as they're ready

Each shipment walks the pipeline on its own, so what's ready can go.

Shopify orders, bridged

Shopify orders, edits and payments arrive on their own.

Invoices

Invoice per shipment, with charges and discounts carried through.

Questions people ask

Can I turn steps off?
Yes. The pipeline is set per business: skip picking or packing if you don't need them, and choose whether shipping invoices.
What happens when a customer changes an order?
Edit it in place. Units already picked, packed or shipped are never changed; the rest is re-held or released to match.

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