Create (place) a sales order for a customer, or a draft quote with stage: "draft-quote"

POST /orders

The smallest order is a reference and one line: { "reference": "WEB-10231", "lines": [{ "sku": "WIDGET-BLUE", "quantity": 2 }] }. A draft quote may start with lines: []; an order needs one.

Lines. Each line is a SKU and a quantity. The same SKU may sit on several lines, told apart by attributes (name/value pairs, shown on the pick list) and, for a channel order, externalId. Each line gets a lin_ id; later calls (parcels, picks, invoices, refunds, repricing) name the line by it. A kit's line keeps its recipe as components: it is priced and invoiced as one line, while stock moves through each part. A SKU neither stocked nor a variant is 404 ItemNotFound. A SKU's order rules (orderRules: minQuantity, then steps) refuse a line with 422 QuantityBelowMinimum or QuantityNotInStep (reason says the rule); a channel's order is taken, the line flagged ruleBreach. attributes are held to the line item properties.

Prices. Lines are priced from a catalog: catalogId if you name one; else the catalogs of the company in customer, each SKU at the lowest price any of them lists; else the Default catalog. An unknown company is 404 CompanyNotFound (502 CrmUnavailable if unreadable). Catalogs mixing currencies, or a currency no named or company catalog uses, is 409 OrderCatalogCurrencyMismatch; an unknown or archived catalog 404 OrderCatalogNotFound. Send unitPriceCents to set a line's price; a price other than the list price is kept as a priceOverride with who set it and priceReason. Every line of an order needs a price (zero is a price): a line no catalog lists and with no unitPriceCents is 409 LineUnpriced. A draft quote may leave a line unpriced until it is issued or placed. A person may order only SKUs the order's catalogs list (409 SkuNotInCatalogs) unless they hold catalog-override:write; a line's catalogId then prices it from another catalog. Apps and system runs are not held to the list.

A line's discount (and charges' order discount) is discountCents or discountBps, a percentage kept as one as the line changes; an amount past the line's worth is 409 LineDiscountRefused. customerPo is the buyer's PO number, not a key.

Charges and tax. charges holds shipping and an order-level discount. Tax comes from the tax settings, each SKU's tax class and shipToCountry; no rate for a class that day is 409 TaxRateMissing. A channel sends the tax it charged (pricesIncludeTax, channelTax, shippingTax). money shows the tax, the total, payments, refunds and the balance. shippingRate (a POST /rates code + sealed) records the rate chosen, which the parcels book.

Customer. customer names who it is for by personId, companyId or both; salesRepId who sold it. While the organization's requireCustomer is on (the default), a person's order without one is 409 CustomerRequired; a draft quote, a channel app's order and a system run's are not held to it.

What it records. A draft quote appends only fulfillment.quote-created: no stock, no sale until placed (POST /orders/:orderId/place). An order appends fulfillment.order-created, holds stock (fulfillment.stock-allocated) and opens a parcel (fulfillment.shipment-created); an automatic pipeline also picks, packs, ships (fulfillment.dispatched per line) and invoices (fulfillment.invoice-issued). It keeps the pipeline and number (SO-00042) as they are now.

Channel orders. Only the channel's own app may send a channel source (403 ChannelSourceForbidden).

Access

Requires orders:write.

How scopes come from roles: Scopes and roles. Getting a token: Authentication and app tokens.

Retries

reference (your own order number, or the channel's) is required and is the idempotency key: a retry with the same reference is answered with the order it already opened and holds no stock again. 502 InventoryUnavailable: stock could not be read, nothing was made. 503 OrderCreationPending: the order is still being made; send the same request again and it is answered with the order once saved. A stock hold or dispatch refused part-way is not an error: the order stays open to allocate later, or the parcel packed to ship later.

A retry with the same key answers 201, with what the first call recorded.

Why every write carries a key: Idempotency and retries.

Facts appended

fulfillment.quote-created
fulfillment.order-created
fulfillment.stock-allocated
fulfillment.shipment-created
fulfillment.dispatched
fulfillment.invoice-issued

What a fact is: Facts and the journal.

AI agent tool

Agents call this as fulfillment_create_order (Fulfillment: Create order), in the fulfillment toolset.

Connecting an agent: AI agents.

Example

curl

curl -X POST 'https://fulfillment.getmanifold.io/orders' \
  -H "Authorization: Bearer $MANIFOLD_TOKEN" \
  -H 'Content-Type: application/json' \
  -d '{
  "reference": "PO-7781",
  "customer": {
    "companyId": "cmp_01a1588a-1f02-7a3b-8c4d-5e6f7a8b9c0d",
    "shippingAddressId": "cloc_01a1588a-1f02-7a3b-8c4d-6f7a8b9c0d1e",
    "billingAddressId": "cloc_01a1588a-1f02-7a3b-8c4d-6f7a8b9c0d1e"
  },
  "lines": [
    {
      "sku": "MUG-SPECKLE",
      "quantity": 4
    },
    {
      "sku": "BOWL-SALT-L",
      "quantity": 2
    }
  ],
  "shippingMethod": {
    "title": "Standard",
    "code": "STD"
  }
}'

JavaScript (fetch)

const response = await fetch("https://fulfillment.getmanifold.io/orders", {
  method: "POST",
  headers: { Authorization: `Bearer ${process.env.MANIFOLD_TOKEN}`, "Content-Type": "application/json" },
  body: JSON.stringify({
    "reference": "PO-7781",
    "customer": {
      "companyId": "cmp_01a1588a-1f02-7a3b-8c4d-5e6f7a8b9c0d",
      "shippingAddressId": "cloc_01a1588a-1f02-7a3b-8c4d-6f7a8b9c0d1e",
      "billingAddressId": "cloc_01a1588a-1f02-7a3b-8c4d-6f7a8b9c0d1e"
    },
    "lines": [
      {
        "sku": "MUG-SPECKLE",
        "quantity": 4
      },
      {
        "sku": "BOWL-SALT-L",
        "quantity": 2
      }
    ],
    "shippingMethod": {
      "title": "Standard",
      "code": "STD"
    }
  }),
});
if (!response.ok) throw new Error(`${response.status}: ${await response.text()}`);
const answer = await response.json();

Request body · application/json

{
  "reference": "PO-7781",
  "customer": {
    "companyId": "cmp_01a1588a-1f02-7a3b-8c4d-5e6f7a8b9c0d",
    "shippingAddressId": "cloc_01a1588a-1f02-7a3b-8c4d-6f7a8b9c0d1e",
    "billingAddressId": "cloc_01a1588a-1f02-7a3b-8c4d-6f7a8b9c0d1e"
  },
  "lines": [
    {
      "sku": "MUG-SPECKLE",
      "quantity": 4
    },
    {
      "sku": "BOWL-SALT-L",
      "quantity": 2
    }
  ],
  "shippingMethod": {
    "title": "Standard",
    "code": "STD"
  }
}

Response · 201 · application/json

{
  "id": "ord_01a156d4-8704-7a21-8b32-4c5d6e7f8091",
  "reference": "PO-7781",
  "source": {
    "kind": "api"
  },
  "customer": {
    "companyId": "cmp_01a1588a-1f02-7a3b-8c4d-5e6f7a8b9c0d",
    "shippingAddressId": "cloc_01a1588a-1f02-7a3b-8c4d-6f7a8b9c0d1e",
    "billingAddressId": "cloc_01a1588a-1f02-7a3b-8c4d-6f7a8b9c0d1e"
  },
  "party": {
    "companyId": "cmp_01a1588a-1f02-7a3b-8c4d-5e6f7a8b9c0d",
    "name": "Harbour Ceramics Pty Ltd",
    "paymentTermsDays": 30,
    "shipTo": {
      "id": "cloc_01a1588a-1f02-7a3b-8c4d-6f7a8b9c0d1e",
      "label": "Fremantle warehouse",
      "address": {
        "firstName": "Receiving",
        "lastName": "Dock",
        "company": "Harbour Ceramics",
        "address1": "14 Kiln Street",
        "city": "Fremantle",
        "province": "Western Australia",
        "provinceCode": "WA",
        "country": "Australia",
        "countryCode": "AU",
        "zip": "6160"
      }
    },
    "billTo": {
      "id": "cloc_01a1588a-1f02-7a3b-8c4d-6f7a8b9c0d1e",
      "label": "Fremantle warehouse",
      "address": {
        "company": "Harbour Ceramics Pty Ltd",
        "address1": "PO Box 412",
        "city": "Fremantle",
        "provinceCode": "WA",
        "countryCode": "AU",
        "zip": "6959"
      }
    }
  },
  "catalogIds": [
    "cat_01a15880-2a10-7b2c-8d3e-4f5a6b7c8d9e"
  ],
  "currency": "AUD",
  "fx": {
    "currency": "AUD",
    "home": "AUD",
    "rate": 1,
    "rateDate": "2026-10-20",
    "source": "same"
  },
  "convention": "exclusive",
  "shippingTaxBasis": {
    "_tag": "calculated",
    "treatment": "domestic",
    "country": "AU",
    "class": "follows-goods",
    "rateBps": 1000
  },
  "shippingMethod": {
    "title": "Standard",
    "code": "STD"
  },
  "number": "SO-01042",
  "serial": 1042,
  "status": "open",
  "lines": [
    {
      "id": "lin_01a156d4-8704-7a21-8b32-5d6e7f809102",
      "sku": "MUG-SPECKLE",
      "name": "Speckled stoneware mug",
      "ordered": 4,
      "removed": false,
      "catalogId": "cat_01a15880-2a10-7b2c-8d3e-4f5a6b7c8d9e",
      "discountCents": 0,
      "allocated": 4,
      "picked": 0,
      "packed": 0,
      "dispatched": 0,
      "invoiced": 0,
      "returned": 0,
      "unitPriceCents": 2400,
      "listPriceCents": 2400,
      "inclusive": false,
      "taxBasis": {
        "_tag": "calculated",
        "treatment": "domestic",
        "country": "AU",
        "parts": [
          {
            "class": "standard",
            "rateBps": 1000,
            "weight": 1
          }
        ]
      },
      "orderDiscountCents": 0,
      "tax": {
        "inclusive": false,
        "amountCents": 9600,
        "entries": [
          {
            "class": "standard",
            "treatment": "domestic",
            "country": "AU",
            "rateBps": 1000,
            "netCents": 9600,
            "taxCents": 960,
            "source": "manifold"
          }
        ],
        "netCents": 9600,
        "taxCents": 960,
        "grossCents": 10560
      }
    },
    {
      "id": "lin_01a156d4-8704-7a21-8b32-7f8091021324",
      "sku": "BOWL-SALT-L",
      "name": "Salt-glaze serving bowl, large",
      "ordered": 2,
      "removed": false,
      "catalogId": "cat_01a15880-2a10-7b2c-8d3e-4f5a6b7c8d9e",
      "discountCents": 0,
      "allocated": 2,
      "picked": 0,
      "packed": 0,
      "dispatched": 0,
      "invoiced": 0,
      "returned": 0,
      "unitPriceCents": 3800,
      "listPriceCents": 3800,
      "inclusive": false,
      "taxBasis": {
        "_tag": "calculated",
        "treatment": "domestic",
        "country": "AU",
        "parts": [
          {
            "class": "standard",
            "rateBps": 1000,
            "weight": 1
          }
        ]
      },
      "orderDiscountCents": 0,
      "tax": {
        "inclusive": false,
        "amountCents": 7600,
        "entries": [
          {
            "class": "standard",
            "treatment": "domestic",
            "country": "AU",
            "rateBps": 1000,
            "netCents": 7600,
            "taxCents": 760,
            "source": "manifold"
          }
        ],
        "netCents": 7600,
        "taxCents": 760,
        "grossCents": 8360
      }
    }
  ],
  "workflow": {
    "paymentTerms": "on-account",
    "pick": "manual",
    "pack": "manual",
    "ship": "manual",
    "invoice": "manual",
    "shortfall": "wait",
    "allocation": "single-site-preferred",
    "routing": {
      "order": "rank",
      "decider": "manifold",
      "priority": []
    },
    "routingByCatalog": {}
  },
  "paymentTermsBy": "customer",
  "createdSequence": 4096,
  "shipments": [
    {
      "id": "shp_01a156d4-8704-7a21-8b32-8091021324a5",
      "number": "SH-01057",
      "reference": "auto:ord_01a156d4-8704-7a21-8b32-4c5d6e7f8091:1",
      "status": "pending",
      "locationId": "loc_01a0f6b0-1100-7e51-8f62-7a8b9cadbec4",
      "lines": [
        {
          "lineId": "lin_01a156d4-8704-7a21-8b32-5d6e7f809102",
          "sku": "MUG-SPECKLE",
          "quantity": 4
        },
        {
          "lineId": "lin_01a156d4-8704-7a21-8b32-7f8091021324",
          "sku": "BOWL-SALT-L",
          "quantity": 2
        }
      ],
      "cartons": [],
      "createdAt": "2026-10-20T01:02:11.204Z",
      "updatedAt": "2026-10-20T01:02:11.204Z"
    }
  ],
  "invoices": [],
  "refunds": [],
  "payments": [],
  "notes": [],
  "edits": [],
  "consignments": [],
  "money": {
    "subtotalCents": 17200,
    "charges": {
      "shippingCents": 0,
      "shippingDiscountCents": 0,
      "discountCents": 0
    },
    "discountCents": 0,
    "tax": {
      "netCents": 17200,
      "taxCents": 1720,
      "grossCents": 18920,
      "breakdown": [
        {
          "class": "standard",
          "treatment": "domestic",
          "country": "AU",
          "rateBps": 1000,
          "exempt": false,
          "taxableCents": 17200,
          "taxCents": 1720
        }
      ]
    },
    "totalCents": 18920,
    "paidCents": 0,
    "refundedCents": 0,
    "balanceCents": 18920,
    "refundOwedCents": 0,
    "status": "unpaid"
  },
  "discounts": [],
  "shortfalls": [],
  "createdAt": "2026-10-20T01:02:11.204Z",
  "updatedAt": "2026-10-20T01:02:11.204Z"
}

The panel writes this call in other languages. It does not send it: Manifold's APIs do not take calls from a web page on another site, so run the call from your own code or terminal. The whole API as OpenAPI: fulfillment-manager.openapi.json. Base URL https://fulfillment.getmanifold.io.

Errors

Every refusal is a status and a JSON body whose _tag names it. A refused call changes nothing.

`400`

Refusal	What it means	What to do
`ShippingRateInvalid` reason	The request was refused. `reason` says why.	Fix the request. Sending it again unchanged gets the same answer.
`LineAttributeInvalid` sku, name, reason	The request was refused. `reason` says why.	Fix the request. Sending it again unchanged gets the same answer.

`401`

Refusal	What it means	What to do
`Unauthorized` reason	The token is missing, expired or not one Manifold issued.	Get a fresh token and send the call again.
`TokenAlreadyUsed` tokenId	A single-use app token was already spent.	Mint a new token for this call.

`402`

Refusal	What it means	What to do
`SubscriptionRequired` status	The organization's subscription has lapsed, so writes are refused.	An owner settles billing. Reads still work meanwhile.

`403`

Refusal	What it means	What to do
`ChannelSourceForbidden` channelId, reason	Only the app that provides a channel may send orders from it.	Send the order with `source` `api`, or from the channel's own app.
`CatalogNotOpenToRep` catalogIds	The request was refused, and nothing changed.	The caller may not do this. Use a token whose roles allow it.
`SalesRepNotYours` salesRepId	The request was refused, and nothing changed.	The caller may not do this. Use a token whose roles allow it.
`TenantRequired` userId	The token names no organization.	Choose the organization, then get a new token.
`ScopeRequired` required	The token's roles do not grant the scope this call needs.	Ask an owner or admin for a role that grants it.

`404`

Refusal	What it means	What to do
`ItemNotFound` sku	No such record in this organization.	Check the id in the path or the body.
`OrderCatalogNotFound` catalogId	No such record in this organization.	Check the id in the path or the body.
`CompanyNotFound` companyId	No such record in this organization.	Check the id in the path or the body.

`409`

Refusal	What it means	What to do
`OrderCatalogCurrencyMismatch` catalogIds, currencies	The catalogs that would price the order use more than one currency, or not the one asked for.	Name one catalog, or send a `currency` it uses.
`LineUnpriced` orderId, lineIds, skus	A line has no price, and every line of an order needs one. `lineIds` names them.	Send `unitPriceCents` for those lines, or list the SKUs in a catalog.
`LineDiscountRefused` lineId, sku, discountCents, lineCents, reason	The request was refused. `reason` says why.	Nothing changed. Read the record, then decide.
`TaxRateMissing` class, at	The organization charges tax on this class but has no rate for it on that day.	An owner adds a rate for the class in Settings › Tax.
`FulfillmentLocationInvalid` locationId, reason	The request was refused. `reason` says why.	Nothing changed. Read the record, then decide.
`LineAttributeRequired` sku, name	The request was refused, and nothing changed.	Nothing changed. Read the record, then decide.
`BelowMinimumMargin` orderId, lines, approval, message	The request was refused, and nothing changed.	Nothing changed. Read the record, then decide.
`CustomerRequired` orderId, message	The request was refused, and nothing changed.	Nothing changed. Read the record, then decide.
`SkuNotInCatalogs` catalogIds, skus, message	The request was refused, and nothing changed.	Nothing changed. Read the record, then decide.
`MirroredFromSource` source	This area is fed by your source system until the organization goes live.	Make the change in the source system, or go live first.

`422`

Refusal	What it means	What to do
`QuantityBelowMinimum` lineId, sku, quantity, minQuantity, reason	The request was refused. `reason` says why.	Fix the request. Sending it again unchanged gets the same answer.
`QuantityNotInStep` lineId, sku, quantity, minQuantity, step, reason	The request was refused. `reason` says why.	Fix the request. Sending it again unchanged gets the same answer.

`502`

Refusal	What it means	What to do
`InventoryUnavailable` reason	The inventory service did not answer, so nothing changed.	Send the same request again, with the same key.
`CrmUnavailable` reason	Customer records could not be read, so nothing changed.	Send the same request again, with the same key.

`503`

Refusal	What it means	What to do
`OrderCreationPending` orderId, reference, waitedMs	The order is still being made. The same request is answered with it once it is saved.	Send the same request again, with the same key.
`RequestLogUnavailable` tokenId, reason	The service could not record the request, so it did nothing.	Send the same request again, with the same key.

How refusals work everywhere: Errors.

Used in

Running more than one location, step 14: Take an order — routed to one site
Order to cash, step 3: Quote it
Store credit and gift cards, step 8: Take an order
Journal an additional cost on an order, step 6: Take an order
Selling stock you do not have yet, step 3: Order more than there is
What happens when you get it wrong, or send it twice, step 7: Take an order
Pack parcels into your boxes, step 6: Take an order
Share a quote your customer can accept, step 5: Draft the quote